Terms of Service | V39 Consultancy

1. Acceptance of Terms

By accessing or using V39 Consultancy's services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

2. Description of Services

V39 Consultancy provides AI-powered RFP (Request for Proposal) proposal generation services. We deliver professionally written proposals based on the information and documents you provide.

3. Account Registration

To use our Services, you must create an account. You agree to:

Provide accurate and complete registration information
Maintain the security of your account credentials
Notify us immediately of any unauthorized access
Accept responsibility for all activities under your account

4. Payment Terms

4.1 Pricing

Our pricing is as published on our website. Prices are subject to change with reasonable notice. Current pricing includes:

Starter: $599/month (1 proposal)
Professional: $999/month (2 proposals)
Business: $1,799/month (4 proposals)
Enterprise: Custom pricing for 8+ proposals

4.2 Payment

Payment is due at the time of order. We accept major credit cards and other payment methods as indicated at checkout.

4.3 Subscriptions

Subscription plans automatically renew monthly unless cancelled. You may cancel your subscription at any time through your account settings. Unused proposals do not roll over to the next billing period.

5. Delivery and Revisions

Standard delivery is within 24 hours of receiving all required materials. One round of minor revisions is included. Additional revisions or major changes may incur additional fees.

6. Intellectual Property

6.1 Your Content

You retain all rights to the RFP documents, company materials, and other content you provide to us ("Your Content"). You grant us a limited license to use Your Content solely for providing the Services.

6.2 Generated Proposals

Upon full payment, you receive all rights to the proposals we generate for you. You may use, modify, and submit these proposals without restriction.

6.3 Our Platform

We retain all rights to our platform, technology, methodologies, and any improvements developed during the provision of Services.

7. Confidentiality

We treat all Your Content as confidential. We will not disclose your information to third parties except as necessary to provide the Services or as required by law. An automatic NDA applies to all engagements.

8. Quality Guarantee

If a delivered proposal does not meet the quality standards outlined in your order, we will either:

Re-work the proposal at no additional cost

Claims must be submitted within 7 days of delivery.

9. Limitations of Liability

To the maximum extent permitted by law:

We do not guarantee that you will win any RFP or contract
We are not liable for any indirect, incidental, or consequential damages
Our total liability is limited to the amount you paid for the specific Service giving rise to the claim

10. Prohibited Uses

You agree not to:

Use our Services for any unlawful purpose
Submit false or misleading information
Attempt to reverse engineer our technology
Resell or redistribute our Services without authorization
Use automated systems to access our platform

11. Termination

We may suspend or terminate your access to the Services at any time for violation of these Terms or for any other reason at our discretion. Upon termination, your right to use the Services ceases immediately.

12. Dispute Resolution

Any disputes arising from these Terms or our Services shall be resolved through binding arbitration in Dubai, UAE, in accordance with the rules of the Dubai International Arbitration Centre.

13. Governing Law

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict of law principles.

14. Changes to Terms

We may modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of the Services after changes constitutes acceptance of the modified Terms.

15. Contact Information

For questions about these Terms, please contact us at:

Email: legal@v39-consultancy.com
Address: V39 Consultancy, Dubai, UAE