Privacy Policy

1. Introduction

V39 Consultancy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our RFP proposal generation services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company name and business information
• Payment and billing information
• Account credentials

2.2 RFP Documents and Business Data

When you use our services, you may upload RFP documents, company materials, and other business-related content. This information is processed solely to generate your proposals and is treated with the highest confidentiality.

2.3 Automatically Collected Information

We automatically collect certain information when you visit our website, including:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our proposal generation services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions

4. Data Security

We implement industry-standard security measures to protect your information:

• Documents are encrypted in transit (TLS) and at rest
• Access to your materials is limited to the team preparing your proposal
• An NDA is available on request
• Uploaded documents and delivered proposals are deleted 90 days after delivery, or sooner on request

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Uploaded documents and delivered proposals are deleted 90 days after delivery, or sooner on request.

6. Information Sharing

We do not sell your personal information. We use a small number of trusted service providers to operate the service, including Anthropic (Claude AI models) for drafting, and cloud hosting and email providers. They process data only on our instructions and do not use it to train models.

We may also share your information with:

• Professional advisors (lawyers, accountants)
• Law enforcement when required by law
• Business partners with your explicit consent

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal information
• Rectify or update your personal information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability
• Withdraw consent at any time

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@v39-consultancy.com
Address: V39 Consultancy, Dubai, UAE